FAQ
Questions, answered.
The things people ask us most about photos, proofs, orders, and shipping.
Can I see it before you print?
Yes. Every order gets a digital proof first. Nothing prints until you say yes.
How do I send my photos?
Use the photo upload box on the product page when you add an item to your cart, or send your pictures to us after you order. Photos must be clear and good resolution, in PNG or JPEG format. You can send as many as you like.
My photos are from my phone. Is that okay?
Most phone photos print well. We will tell you if one is too blurry.
Can you match our school or team colors?
Yes. Tell us the school or team colors and mascot and we will build the design around them.
Do you take team and bulk orders?
Yes. Send the roster with names, numbers, and sizes, and we will quote the full order in one go.
What if I want changes to my proof?
Tell us what to change and we will send an updated proof. We only print once you approve it.
Will the print crack or peel?
No. Sublimation ink becomes part of the shirt. No peeling vinyl, no cracked prints after a few washes.
Where do you ship?
We print in South Carolina and ship to all 50 states.
Can I pick up or get local delivery?
Yes, if you live in the Florence, SC area. Choose local delivery (for a fee) or free pickup at checkout. For pickup, choose a day and a one-hour slot: Tuesday to Friday 9 AM to 5 PM, or Saturday 10 AM to 1 PM.
How do I reach you?
Email us at support@infiniteluxedesigns.com or use the form on our contact page. Our hours are Tuesday to Friday 9 AM to 5 PM and Saturday 10 AM to 1 PM; we are closed Sunday and Monday.
How long will my order take?
It depends on the item and how many you need. Give us your event date when you order and we will plan the timing with you.
Where do Wayside purchases go?
All proceeds from the Shop Wayside Items collection go to Wayside Uplift Initiative Inc.
How do I pay?
You pay securely by card at checkout.
Still have a question?
Send us a message and we will get back to you.